Platform Reliability Engineer

Company: Hearst Communications, Inc.
Location: Dallas
Posted on: January 26, 2025

Job Description:

Homecare Homebase, a subsidiary of Hearst Corporation, is a market leader in healthcare software development providing mobile cloud-based solutions for clinical, operational, and financial improvement of homecare and hospice agencies throughout the United States. Our software enables real-time solutions for wireless information exchange and communication between office staff, field staff, and physicians.Our success is fueled by our talented technology teams that are driven by their passion to make a difference in patient care. Our employees work in a culture that is guided by values of caring, action, respect, excellence, and smile (a positive attitude). If you want to work in a role where your skills have a direct influence on patient care, Homecare Homebase is the next step in your career. We are hiring technologists that want to make a difference.Reliability EngineerReliability Engineering (RE) combines software and systems engineering to build and run large-scale, distributed, fault-tolerant systems. RE ensures that HCHB's critical externally visible services have reliability, uptime appropriate to users' needs, and a fast rate of improvement. Additionally, RE will keep an ever-watchful eye on our systems' capacity and performance. Much of our engineering and software development focuses on optimizing existing systems and infrastructure and eliminating work through automation.On the RE team, you'll have the opportunity to manage the complex challenges of scale unique to HCHB, while using your expertise in coding, complexity analysis, troubleshooting, and large-scale modern system design.RESPONSIBILITIES

• Practice sustainable incident response and blameless postmortems.
• Operationalization of services including system testing, instrumentation, monitoring, capacity model development, training, and transition to operation teams.
• Write engineering-level documentation and develop operational excellence standard operating procedures and run books with a bias towards automation.
• Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.
• Platform engineering and automation to maintain scale and reliability of systems.
• Manage deployments of major releases.MINIMUM QUALIFICATIONS
  • Bachelor's degree in Computer Science, Engineering, Math, or related (equivalent experience considered) required.
  • 3+ years' experience in a 24x7 production enterprise-class environment as an SRE or comparable role.
  • 1+ year Kubernetes administration/support in a production environment.
  • 1+ year Azure or comparable cloud PaaS, IaaS, and resource administration/support in a production environment.
  • Strong written and verbal interpersonal skills.
  • Excellent problem-solving and analytical skills with attention to detail and driving issues to resolution.
  • Experience solving problems via automation using orchestration platforms such as JAMS, Ansible, Azure Automation, and ServiceNow Flows.
  • Proficient with data tier languages: TSQL and GraphQL.
  • Proficient with the following monitoring solutions (multiple preferred): Splunk, Prometheus/Grafana, Application Insights, Azure Monitor, and Microsoft SCOM.PREFERRED QUALIFICATIONS
    • Academic coursework in Algorithms, Data Structures, Distributed Systems, Machine Learning, and Information Security.
    • 3+ years Windows and Linux administration/support in a production environment.
    • Proficient with networking and troubleshooting (i.e., addressing, routing, DNS, load balancing, mesh networking).
    • Ability to debug and optimize infrastructure as code pipelines using Ansible, Terraform, and Azure ARM.
    • Proficient with ITSM/ITIL practices such as service management, change management, incident management, and problem management.
    • Experience designing and developing software oriented towards systems or network automation.
    • Proficient with administration, automation, and orchestration of large-scale Windows and Linux environments using configuration management solutions such as DSC and Ansible.
    • Experience operating in large SQL databases with complex business logic.
    • Experience with Healthcare industry HIPAA regulations (similar regulated industry experience considered, i.e., PCI, SOX).
    • Experience working in an Agile and/or SAFe environment.CERTIFICATION / TRAINING
      • Candidates with relevant certifications are preferred, including but not limited to the following:
        • ITIL Foundations
        • Configuration: RHCE-Ansible
        • Kubernetes: CKA, KCSP
        • Linux: RHCE, CompTIA Linux+, GCUX, LPI
        • Microsoft: Azure Administrator, Azure DevOps Engineer, MCSEThis position does not provide sponsorship. All applicants should either be US Citizens or Permanent Residents eligible to work in the US without immigration restrictions.#LI-CC1#LI-HybridJob Info
          • Job Identification 2023641
          • Job Category Technology
          • Posting Date 01/22/2025, 04:36 PM
          • Job Schedule Full time
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Keywords: Hearst Communications, Inc., North Richland Hills , Platform Reliability Engineer, Engineering , Dallas, Texas