Owners Club Team Area Director (Part-Time)

Company: Disability Solutions
Location: Arlington
Posted on: October 26, 2024

Job Description:

Job Summary Job Title: Owners Club Team Area Director (Part- Time)Location: AT&T Stadium & surrounding areas -TXSalary: $30.00 / per hourExperience with VIP Hospitality or Event Management required!Join Our Team as an Owner Club Area DirectorPosition Summary:The Guest Services Event Day Team Area Director for the Owners Club at AT&T Stadium with BEST Crowd Management plays a critical role in delivering an unparalleled premium hospitality experience to our VIP guests. This position requires a high level of professionalism, customer service skills, and the ability to anticipate and exceed the needs of high-profile clients. Team members will ensure that every guest enjoys a seamless and memorable experience from the moment they arrive until they leave the stadium.Area Director Responsibilities:

• • Ensure all day to day operations follow the procedures set forth by the company.
  • Effectively communicate goals to the game-day operations team, communicate with the wider organization, and maintain accurate and up-to-date records for internal and external reports processing.
  • Maintain a strong knowledge of all stadium amenities, services, and event details to assist guests effectively.
  • Manage guest inquiries, concerns, and feedback with discretion, ensuring all interactions reflect the highest standards of service.
  • Monitor the environment of the Owners Club, ensuring it remains clean, comfortable, and aligned with the luxury standards expected by our VIP guests.
  • Use technology, i.e. iPads and Radios to facilitate guest access to premium areas, ensuring all protocols and procedures are followed.
  • On-call weekends/evenings, outside core business hours, as needed
  • • Work closely with security, housekeeping, and other stadium departments to ensure a smooth operation during events.
    • Communicate effectively with other team members and supervisors to ensure a consistent guest experience across all areas of the Owners Club.
    • Participate in pre-event briefings to stay informed about event-specific details and any special requirements for the day.
    • Complete all required paperwork with accuracy and in a timely manner, ensuring all event records and guest interactions are properly documentedQualifications:
      • Previous experience in a premium hospitality, luxury hotel, or high-end customer service environment is required.
      • Excellent management skills.
      • Must have previous Area Director experience.
      • Customer Focus - Maintaining awareness and seeking to meet the needs and wants of internal and external customers.
      • Experience working in a fast-paced event or stadium setting is a plus.
      • Excellent communication skills, both oral and written.
      • Ability to remain calm and composed under pressure, handling difficult situations with grace.
      • Attention to detail and a commitment to delivering the highest quality of service.
      • Ability to work collaboratively as part of a team and take initiative when needed.
      • Valid Driver's License
      • Bachelor's degree in related field or equivalent experience
      • Minimum of three years of previous operations, service field or project management experience
      • Ability to pass a background checkAvailability:
        • • Must be available to work flexible hours, including evenings, weekends, and holidays, depending on the event schedule.
          • Ability to stand for extended periods and navigate through large crowds.
          • Must be able to work 90% of major events held at AT&T Stadium.Physical Requirements:
            • Ability to lift and carry up to 25 pounds occasionally.
            • Ability to stand and walk for prolonged periods during events.

Keywords: Disability Solutions, North Richland Hills , Owners Club Team Area Director (Part-Time), Executive , Arlington, Texas