Sr. Manager, Technical Delivery (PSE) - East

Company: Tbwa Chiat/Day Inc
Location: Fort Worth
Posted on: January 22, 2025

Job Description:

Sr. Manager, Technical Delivery (PSE) - EastRemoteGitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. This mission is integral to our culture, influencing how we hire, build products, and lead our industry.An overview of this roleProfessional Services Engineers engage with customers to provide installation, migration, training, and advisory services. They handle installations ranging from single-node Omnibus installs to our largest reference architectures utilizing IaC/CaC, migrations from multiple systems to GitLab SaaS or self-hosted, and advisory services across the entire GitLab feature stack.Professional Services Engineers are expected to interface with the customer and our GitLab Product/Engineering teams to find the best route for customer success and drive improvements into GitLab features and processes.This role will report to the Director of Professional Services.Responsibilities

• Work with the Professional Services Director to help establish and manage goals and responsibilities for Professional Services Engineers.
• Identify and own improvements to the processes and tools used to drive engineering in Professional Services.
• Assist in the development of thought leadership, event-specific, and customer-facing presentations.
• Provide leadership and guidance to coach, motivate, and lead services team members to their optimum performance levels and career development.
• Manage resource assignments and staffing levels, working with PS Operations, including recruitment as needed.
• Review and approve formal statements of work, change requests, and proposals.
• Lead delivery of consulting, specifically for the PS Engineers who execute the custom SOWs and SKUs sold to our customers.
• Remain knowledgeable and up-to-date on GitLab product releases and features.
• Own operational metrics and financial goals for the PS Engineering team, including revenue target, gross margin, engineer utilization, overall attainment, CSAT, and percentage of projects on time and on budget.
• Collaborate with peers in Practice Management, Engagement Management, and Operations to implement efficiency improvements for Professional Services.
• Be a trusted advisor to GitLab AEs, SALs, and SAs.
• Deliver updates on key Professional Services engagements and initiatives in the Sales and Professional Services forecast calls.What you'll bring
  • Demonstrated progressive experience managing, leading, and/or delivering professional services or customer success.
  • Experience with a subscription-based business model, delivering on-premises and SaaS solutions.
  • Experience managing technical, cross-functional professional services teams and delivery partners.
  • Advanced insight into the GitLab platform.
  • Experience in giving and receiving positive and constructive feedback.
  • Adaptive to environmental changes based on project successes and failures.
  • Experience in collaborating with other managers and executing strategies.
  • Proven track record in software/technology sales or consulting and management.
  • Demonstrated ability to think strategically about business, products, and technical challenges.Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. If you're excited about this role, please apply and allow our recruiters to assess your application.Salary Range: The base salary range for this role's listed level is currently for residents of listed locations only. The range is $183,600 - $324,000 USD.Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however, some roles may carry specific location-based eligibility requirements.GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab's policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit.Apply for this job* indicates a required field
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Keywords: Tbwa Chiat/Day Inc, North Richland Hills , Sr. Manager, Technical Delivery (PSE) - East, IT / Software / Systems , Fort Worth, Texas