Auto Service Advisor
Company: Caliber Auto Care
Location: Flower Mound
Posted on: October 23, 2024
Job Description:
Overview: If you are passionate about providing exceptional
customer service and have a strong interest in the automotive
industry, we encourage you to apply for the Sales and Service
Advisor position at Caliber Auto Care. Join our team and help us
drive customer satisfaction to new heights! -Caliber Auto Care
proudly serves the greater Dallas & Fort Worth areas and provide
great service on an array of automotive services, optimizing
performance utilizing proven processes inside of a systematic
approach to automotive repair. -The Service Advisor is responsible
for selling and promoting all products and services offered by
Caliber Auto Care by following the company's store standards and
expectations. -Compensation: $45,000/Yr to $60,000/Yr.
-Benefits:
- Closed Sundays
- Competitive Bi-Weekly Pay
- Tuition Reimbursement
- Paid Vacation and Sick Time
- 6 Paid Holidays
- Medical, Dental and Vision Insurance (Effective 1st of the
Month after Hire)
- Life Insurance (Company paid)
- 401(k) Retirement Savings Plan with Company Match
- Discounted Services on Personal and Immediate Family
Vehicles
- Opportunity for Advancement!!! -Principal Duties and
Responsibilities: -
- Promptly greet customers in a professional and courteous manner
both in person and on the telephone using the Company's
standardized customer service techniques.
- Listen to and thoroughly document customer's concerns; inspect
vehicle and refer to service history to accurately identify and
verify customer's service needs.
- Recommend services according to appropriate level of knowledge.
Clearly communicate any additional recommendations from the
Automotive Technician to the customer so that they can make an
informed decision. Properly document all recommendations in
customer file.
- Promote the sales of appropriate services, parts, and
accessories by demonstrating an understanding of the product and
associated service requirements.
- Provide customer with an accurate quote that includes cost and
time of completion for the services approved by the customer.
Provide customer with updates throughout the day on the status of
their services.
- Follow proper procedures when cashing out a customer's ticket
to include a review of the completed multi-point inspection and
explanation of applicable warranties.
- Conduct post repair and declined services follow up phone calls
to ensure customer satisfaction for all individual customers.
- Track all new returns, core returns and warranty parts for
individual customers
- Other duties as assignedQualifications: -
- High School Diploma or equivalent
- Prior experience as a Service Advisor is highly preferred, but
not required
- Professional appearance and proven ability to work in a process
driven environment
- Possess valid driver's license, or obtain a valid driver's
license within 30 days of hire date
- Ability to work a minimum of five days, including Saturdays
-Sun Auto Tire & Service provides equal employment opportunities to
all employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state, or local laws. - - -
Keywords: Caliber Auto Care, North Richland Hills , Auto Service Advisor, Other , Flower Mound, Texas
Didn't find what you're looking for? Search again!
Loading more jobs...