Experience Design Lead
Company: Capital One
Location: Plano
Posted on: October 30, 2024
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Job Description:
Plano Town Center (31064), United States of America, Plano,
Texas Experience Design Lead This is a Hybrid position located in
Plano, TX. Relocation to Plano, TX is required if you're not
located in the Dallas, TX area. We are currently seeking a Lead UX
Designer to join our team. We are passionate about advocating for
user needs and delivering world-class products that redefine our
customers' day-to-day financial activities. We are passionate about
advocating for user needs and delivering innovative, world-class
products that redefine our customers day-to-day financial
activities. - The Design team at Capital One is at the forefront of
enriching our customers' digital and physical experiences. We
champion a thriving environment of collaboration, authenticity and
healthy critique, in which we honor diversity of thought, create a
culture of belonging, and elevate one another. If you're an
innovator and storyteller who embraces an environment where you can
experiment, learn, and change banking for good, we would love to
hear from you. - What You'll Do: - As a leader and maker, you'll be
asked to handle responsibilities, including: Strategy & Planning
Collaborating with technology, product, and business teams to
uncover customer and business needs - then translating them into
intuitive and engaging digital experiences Translating complex
ideas into understandable concepts that evolve and enhance the
product experience - Engaging in portfolio prioritization to help
set the strategy and product road map for the team Managing through
shifting priorities to provide clear direction and input on product
prioritization and support early product definition - Advocating
for the customer through human-centered design methods, including:
discovery, research sketch sessions, and user testing Championing
prioritization of design centered product enhancements grounded in
research and analysis - Working with partners and teams across
various geographies Embracing and advocating for an experience
mindset Discovering & Delivering Supporting early product
definition by working with partners to facilitate discovery
sessions that uncover customer or associate pain points and
opportunities - Demonstrating familiarity with design tools to
deliver concepts and enable successful collaboration across teams -
Driving end-to-end product design by: Working with researchers to
understand customer needs and define opportunities - through
usability and empathy studies - Framing problems, defining
insights, and designing new methodologies/practices to serve
customer needs Creating process and user flows, wireframes, journey
maps, and interaction models, resulting in low to high fidelity
prototypes Planning and facilitating workshops with internal and
external stakeholders to align with business needs Designing within
existing - and creating new - standards to contribute to our
internal design system, best practices, and guidelines Storytelling
and presenting visual concepts to various stakeholders Guiding the
creation of high fidelity design assets for acceptance,
development, and delivery to market in partnership with product,
design, business, and tech. - Basic Qualifications At least 6 years
of experience with user experience design Preferred Qualifications
Experience designing for cross channel experiences Comfortable
working with a variety of business partners and delivering outcomes
Familiarity with design and prototyping tools, such as Sketch
and/or Figma Familiarity with working in an established design
system Experience managing a cross-functional team At this time,
Capital One will not sponsor a new applicant for employment
authorization for this position. Capital One offers a
comprehensive, competitive, and inclusive set of health, financial
and other benefits that support your total well-being. Learn more
at the - Capital One Careers website . Eligibility varies based on
full or part-time status, exempt or non-exempt status, and
management level. This role is expected to accept applications for
a minimum of 5 business days. No agencies please. Capital One is an
equal opportunity employer committed to diversity and inclusion in
the workplace. All qualified applicants will receive consideration
for employment without regard to sex (including pregnancy,
childbirth or related medical conditions), race, color, age,
national origin, religion, disability, genetic information, marital
status, sexual orientation, gender identity, gender reassignment,
citizenship, immigration status, protected veteran status, or any
other basis prohibited under applicable federal, state or local
law. Capital One promotes a drug-free workplace. Capital One will
consider for employment qualified applicants with a criminal
history in a manner consistent with the requirements of applicable
laws regarding criminal background inquiries, including, to the
extent applicable, Article 23-A of the New York Correction Law; San
Francisco, California Police Code Article 49, Sections 4901-4920;
New York City's Fair Chance Act; Philadelphia's Fair Criminal
Records Screening Act; and other applicable federal, state, and
local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on
employment opportunities or to apply for a position, and you
require an accommodation, please contact Capital One Recruiting at
1-800-304-9102 or via email at
RecruitingAccommodation@capitalone.com . All information you
provide will be kept confidential and will be used only to the
extent required to provide needed reasonable accommodations. For
technical support or questions about Capital One's recruiting
process, please send an email to Careers@capitalone.com Capital One
does not provide, endorse nor guarantee and is not liable for
third-party products, services, educational tools or other
information available through this site. Capital One Financial is
made up of several different entities. Please note that any
position posted in Canada is for Capital One Canada, any position
posted in the United Kingdom is for Capital One Europe and any
position posted in the Philippines is for Capital One Philippines
Service Corp. (COPSSC).
Keywords: Capital One, North Richland Hills , Experience Design Lead, Other , Plano, Texas
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