L2 Support Representative

Company: VirtualVocations
Location: Grand Prairie
Posted on: November 19, 2024

Job Description:

A company is looking for an L2 Support Representative to enhance customer satisfaction and retention.

Key Responsibilities

Act as a product knowledge expert within Support
Receive and resolve escalated tickets from L1 support
Develop documentation and training materials for support operations

Required Qualifications

Bachelor's Degree or equivalent practical experience in Customer Service
A minimum of one year of experience in a Customer Support position in a SaaS environment
Experience using Intercom, Zendesk, or other Customer Service software
Experience using G-Suite and Microsoft Applications

Keywords: VirtualVocations, North Richland Hills , L2 Support Representative, Other , Grand Prairie, Texas

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