Bilingual Account Resolution Rep - $18/hour + Bonus

Company: YSTA SERVICES INC
Location: Fort Worth
Posted on: February 1, 2025

Job Description:

Bilingual Account Resolution Rep - $18/hr + Bonus

Location: Fort Worth, TX

Company: Payless Power

Type: Full-Time

Shift: 9 am-5 pm, Mon-Fri

Start Date: February 24th, 2025

Pay: $18/hour + up to 10% annual bonus

How to Apply: Take a quick survey and submit your resume:

https://paylesspower.com/contact-us/careers/

(If the link doesn't work, copy and paste it into your browser.)

Job Description:

Do you thrive in an environment where there is a clearly defined process and there is a degree of predictability and stability to the role? Are you a somewhat serious yet helpful and unselfish person? Would others describe you as reliable and accurate as well as calm and methodical? If this describes you, then apply now because we want to talk to you!

In this role, you will:

• - - - -
• Assist Customers: Handle inbound and outbound calls to resolve account inquiries related to our electricity services. - - - -
• Listen Actively: Understand customer concerns with patience and empathy, reflecting our caring value. - - - -
• Provide Solutions: Utilize our clear policies and procedures to offer resolutions that align with our mission of delivering simple, affordable electricity. - - - -
• Maintain Records: Accurately document all customer interactions and account updates. - - - -
• Collaborate: Work creatively with team members to enhance customer satisfaction, contributing to a fun and innovative workplace. - - - -
• Uphold Our Values: Demonstrate integrity and ownership in every interaction.Qualifications:
  
  
  • - - - -
  • 1+ year of customer service - - - -
  • 1+ year of call center experience - - - -
  • Strong communication, organizational, and empathy skills - - - -
  • High school diploma required (degree preferred)What We Offer:
    
    
    • - - - -
    • Comprehensive Benefits: Competitive hourly pay, bonus of as much as 10% of annual pay, health insurance, retirement plans, and paid time off. - - - -
    • Extensive training and growth opportunities - - - -
    • Fun, innovative, and supportive work environmentNote: Applicants must complete the survey and attach their resume to be considered. Payless Power is an Equal Opportunity Employer.
      
      
      
      
      PIc07d54ce142f-37248-36460324

Keywords: YSTA SERVICES INC, North Richland Hills , Bilingual Account Resolution Rep - $18/hour + Bonus, Other , Fort Worth, Texas