VP, Retention Programs

Company: Gartner
Location: Irving
Posted on: January 26, 2025

Job Description:

About the role:The Global Retention Programs team are experts in ensuring that Gartner's largest clients retain and grow their business with the company. This individual will lead team strategy and a team of leaders/individual contributors driving actions, plans, and strategies to influence Sales, Services partners to drive retention and growth in Gartner's highest value/most complex accounts.What you will do:

• Lead team to deliver retention uplift and/or enable growth on Gartner's top priority accounts clearly telling the story on value delivered within the Retention Lifecycle ("RLC")
• Lead team in producing key analyses, problem-solving and internal alignment/action planning ahead on renewals, capturing growth wherever possible
• Own relationship with senior Sales leader of respective Channel (SVP+ level). Engage in/contribute to Sales strategy discussions, plans, and any channel-specific escalations from Operating Committee ("OC") providing enterprise-wise vantage point on solutions
• Challenge team to innovate client-facing processes, deliverables, and advise on successful strategies to influence Sales' actions/impact on clients at the C-level
• Enable directs at senior leader level to drive enterprise-wide insights and work streams at OC-level request on largest, highest value, and highest value/complex accounts
• Coach team of increasing size/global remit on best practices related to standardization/scaling and challenging/influencing internally, prioritizing team deliverables against the enterprise-wide Sales strategy looking three quarters ahead
• Leverage GRP front-line's risk analysis and recommendations aligned with OC's priorities and Sales strategy to proactively influence Sales, Services driving retention/growth outcomes with enterprise-wide impact
• Lead critical Strategy Projects, programs and initiatives related to retention and growth across our largest/most valuable accounts, along with insights to the OC on respective channelWhat you will need:
  • Bachelor's degree in Business, Economics, or related field. MBA or specialized Master's degree in related field strongly
  • preferred with relevant work experience (increasing levels of responsibility)
  • 15+ years of experience leading teams to complete complex analyses and solve challenging business problems in consulting, investment banking, or strategy for a leading company and/or relevant product experience (by channel)
  • Experience across multiple lines of business; experience leading high-performing teams with focus on innovation/renovation of processes/deliverablesWhat you will get:
    • Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave,
    • Employee Assistance Program (EAP), 401K matching and more!
    • Collaborative, team-oriented culture that embraces diversity
    • Professional development and unlimited growth opportunities#LI-NP1Who are we?At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.Since our founding in 1979, we've grown to more than 20,000 associates globally who support -15,000 client enterprises in -90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.What makes Gartner a great place to work?Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a .What do we offer?Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.Ready to grow your career with Gartner? Join us.Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 158,000 USD - 221,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to.Job Requisition ID:95900By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policyFor efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.

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